1 Star
Very disappointed with both the product and customer service from TCP Global.
The airbrush compressor arrived defective. The regulator did not function, the compressor made a high-pitched metallic noise, and the unit became excessively hot.
When I called for an RMA, the representative questioned my knowledge of how to use an airbrush rather than addressing the defects. This was condescending and unprofessional.
Was told regulator does not work. This directly contradicts the advertised description: "Precise air adjustment with true diaphragm regulator and gauge."
Either the product is defective or the specifications are misleading. Neither is acceptable.
Although TCP Global issued an RMA, they expect me to pay return shipping. Why should I pay to return a defective product that does not perform as advertised?
TCP Global should provide a prepaid return label and full refund. This experience has seriously undermined my confidence in the company.