Shipping Information

Last updated: 3/20/2026

Thank you for shopping with TCP Global. This Shipping Policy outlines how we process, ship, and deliver orders within the United States and internationally.

Order Processing

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).
  • Orders placed after business hours will be processed the next business day.
  • Processing times may be extended during peak periods or promotional events.

Domestic Shipping (United States)

  • We offer standard and expedited shipping options at checkout.
  • Estimated delivery time: 2–7 business days depending on location and shipping method.
  • Shipping rates are calculated at checkout based on carrier rates and package weight.

Once your order ships, you will receive a confirmation email with tracking information.

International Shipping

  • We ship to select international destinations.
  • Delivery times typically range from 7–21 business days, depending on destination and customs processing.
  • Shipping rates are calculated at checkout.

Important:

  • International customers are responsible for all duties, taxes, and import fees.
  • Customs delays are outside of our control.

Shipping Restrictions

  • Certain products (including paints, chemicals, and aerosols) may require special handling.
  • Hazardous materials may not be eligible for air or international shipping.
  • We reserve the right to cancel or modify orders that cannot be shipped to the selected destination.

Carrier & Shipping Method Selection

TCP Global reserves the right to select the most appropriate shipping carrier and method for your order based on product type, destination, shipping regulations, and operational efficiency.

  • We may ship orders using a different carrier than selected at checkout if necessary.
  • Orders may be shipped in multiple packages from different warehouse locations.
  • Certain items may require ground shipping regardless of the selected shipping method.
  • Shipping upgrades may not apply to all items in an order.

In all cases, we will make reasonable efforts to meet or exceed the selected service level.

Tracking Orders

Once your order has shipped, you will receive tracking information via email. Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

Delivery times are estimates and not guaranteed. Delays may occur due to:

  • Carrier issues
  • Weather conditions
  • Customs processing
  • High order volume

TCP Global is not responsible for delays once the package has been transferred to the carrier.

Lost or Damaged Packages

  • If your package arrives damaged, contact us within 5 days of delivery.
  • If your package is lost in transit, we will assist with filing a claim with the carrier.
  • Photos or documentation may be required.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

  • We are not responsible for orders shipped to incorrect addresses.
  • Additional fees may apply for address corrections or reshipments.

Returns & Refunds

Returns, refunds, and exchanges are handled separately from shipping.

For full details, please review our Returns & Refund Policy.

Please note:

  • Shipping charges are generally non-refundable unless the return is due to our error.
  • Customers may be responsible for return shipping costs.

Contact Us

If you have any questions regarding shipping:

TCP Global
Email: support@tcpglobal.com
Phone: (858) 909-2110